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What We Build
Practical AI for Real Public Sector Challenges
AI in the public sector isn't about hype. It's about solving real problems. Long call centre wait times. Staff overwhelmed by repetitive queries. Manual processing of applications and requests. We build AI solutions designed to address these specific challenges, integrate with existing systems, and meet the security and compliance standards public sector organisations require.
AI-Powered Contact Centres
Reduce call wait times by handling common queries automatically. Bin collection days, opening hours, payment queries, service status updates. Callers get instant answers; contact centre staff focus on complex cases that need a human touch.
Automated Triage
Direct residents to the right service automatically. Whether they contact you by phone, web, or email, AI understands their query and routes them to the correct department, reducing transfers, callbacks, and frustration.
Document Processing
Planning applications, housing applications, FOI requests, licensing applications. AI extracts key information, validates completeness, flags issues, and routes documents to the right officer, cutting processing times dramatically.
Chatbots for Common Queries
24/7 chatbots that handle the questions contact centres get asked hundreds of times a day. Council tax queries, waste collection schedules, planning guidance, parking permits. Accessible, WCAG compliant, and available when offices are closed.
Attendi for Council Switchboards
Attendi is our AI phone answering solution, purpose-built for out-of-hours calls. When switchboards close, Attendi answers, understands the caller's need, provides information or takes a message, and routes urgent matters appropriately. No more missed calls.
Data & Insights
Every AI interaction generates data. We build dashboards that show what residents are asking about, where demand is highest, and where services need attention, turning contact data into actionable intelligence for service planning.
Our Capability
Built for Public Sector Standards
Our team brings enterprise-grade experience from organisations like MoneySupermarket and Thomas Cook, combined with a deep understanding of public sector requirements. We know that AI in the public sector comes with unique obligations: data protection, accessibility standards, integration with legacy systems, and the need for human oversight on sensitive decisions.
We understand procurement frameworks and how decisions are made. We know about approval cycles, sign-off processes, and the information governance requirements that apply to AI systems handling resident data. We understand Cyber Essentials, penetration testing, and GDPR compliance, and we build these into every solution from day one.
We support you with project governance: stakeholder reporting, risk registers, RAG status updates, and steering group presentations. We provide the documentation your organisation needs, including business cases, options appraisals, data protection impact assessments, and post-implementation reviews. We work within your budget frameworks, whether that's capital vs revenue or financial year timelines.
Years enterprise experience
Service availability with Attendi
Cyber Essentials aligned solutions
Full data protection compliance
Why Now
Why AI Makes Sense for Public Services Now
Contact centres are overwhelmed. AI handles the routine queries so staff can focus on the complex cases that genuinely need human expertise and empathy.
People expect to access services outside office hours. AI chatbots and Attendi provide round-the-clock coverage without round-the-clock staffing costs.
Manual processing of applications and requests creates backlogs that delay services and frustrate residents. AI document processing accelerates throughput without sacrificing accuracy.
AI has matured to the point where it can reliably handle the queries and tasks that make up the bulk of public sector contact. It's not experimental anymore. It's proven and practical.